Onboarding
Onboarding fees for proposals
Discovery, tooling deployment, documentation and a hypercare period. Fees are quoted upfront.
How it works
From first conversation to ongoing support
Discovery
How you work today, where people get stuck, and what would help.
Assessment
Microsoft 365, devices, backups, network and the risks that matter.
Deploy & document
RMM/EDR, credentials, P1–P4 priorities and known-issue runbooks.
Hypercare
Elevated staffing for the first two weeks. SLA reporting from month two.
Onboarding fees
Clear fees by business size
All fees ex VAT. Includes asset audit, tooling deployment, documentation and hypercare.
| Client size | Fee | Timeline | What's included |
|---|---|---|---|
| 3–10 users | £500 | 1–2 weeks | Asset audit, RMM deployment, documentation, user setup |
| 10–25 users | £1,500 | 2–3 weeks | Full discovery, RMM and security deployment, runbooks, hypercare week |
| 25–50 users | £3,000 | 3–4 weeks | Security stack, SLA definition, hypercare, monthly reporting setup |
| 50–100 users | £5,000 | 4–6 weeks | Enterprise onboarding, SLA framework, QBR setup, DR documentation |
Contract terms: Foundation 3 months; Professional & Fully Managed 12 months; 30 days' written notice; monthly payment in advance (14 days from invoice). First 12 months price-guaranteed.
Ready to plan your onboarding?
We'll confirm timeline and fee as part of your written quotation.